1. Information Counters

Our Information Counters adopt an accessibility design concept. The height of the counter is adapted for all passengers. It is located near the ticket gates that serve as the interface between the paid area and non-paid area. Besides providing general passenger services, Information Counters also perform the following duties:
(1) Assistance for disabled passengers
(2) Wheelchair loan
(3) Fax service for hearing impaired passengers
(4) Value-adding service and processing of tickets for senior citizens, disabled, and disabled escort cardholders

2. Wheelchair Accessible Ticket Vending Machine

Every station has at least one ticket vending machine that is wheelchair accessible.

3. Ticket Gates for the Disabled

Every station has a ticket gate for the disabled, generally located next to the Information Counter. The gate is equipped with a service button so that disabled passengers may call for assistance from station staff.

4. Tactile Guide Paths for the Visually Impaired

Linked to tactile guide paths on the sidewalk, tactile guide paths lead into the main hall of the station and through the ticket gate for the visually impaired into the paid area. However, in line with Taipei City Government’s policy, tactile guide paths for the visually impaired were not installed anymore in the stations which commenced service after 2008. Only dangerous areas (such as, beginning and end of stairs) and important facilities (such as, in front of elevator button) had warning tactile tiles installed.

5. Directions for the Disabled

Signs in the main passageways direct disabled passengers to elevators that provide access to the station and the platforms.

6. Elevators

For the safety of the visually impaired, disabled, elderly or temporarily encumbered (people with heavy baggage, strollers etc.), elevators are provided in all stations in both non-paid and paid areas. The elevators are equipped with braille buttons, voice announcer, handrails, and intercom system. In case of an emergency, people with disabilities may contact the Information Counter through the intercom.

7. Antislip Strips

As of June 2009, antislip strips were installed on the edge of all stairs at metro stations and underground metro malls. The antislip strips are in contrasting colors so that they not only have an antislip function, but also enable visually impaired and elderly passengers to gauge the height difference more effectively. The project was completed at the end of 2010.

8. Warning Tactile Tiles

Warning tactile tiles on the platforms provide visually impaired passengers with added warning to keep away from the platform edge.

9. Passenger Information Display Systems

Updates hearing impaired and other passengers on Metro related news. In the event of an emergency, the display system will also provide constant updates.

10. Waiting Areas for Wheelchair Passengers

High Capacity System

Located at the first door of the lead carriage so that the driver can help disabled passengers on and off the train.

Medium Capacity System

Each platform has eight doors. The doors at the far ends of each platform are designated for wheelchair access.

11. Toilet Facilities for Disabled and Elderly Passengers

All public restrooms are accessable by the disabled and mobility-impaired passengers. Additionally, the urinal and the toilets are
partitioned by enclosed stalls to enhance privacy.

12. Payphones

In addition to conventional telephones, the concourse or platforms are equipped with at least one payphone for use by the disabled or wheelchair passengers.