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Facilities for the Disabled

Facilities Inside the Station

1. Information Counters

Our Information Counters adopt an accessibility design concept. The height of the counter is adapted for all passengers. It is located near the ticket gates that serve as the interface between the paid area and non-paid area. Besides providing general passenger services, Information Counters also perform the following duties:
(1) Assistance for disabled passengers
(2) Wheelchair loan
(3) Fax service for hearing impaired passengers
(4) Value-adding service and processing of tickets for senior citizens, disabled, and disabled escort cardholders

Information Counters

2. Wheelchair Accessible Ticket Vending Machine

Every station has at least one ticket vending machine that is wheelchair accessible.

Automatic Ticket Vending Machines for the Disabled

3. Ticket Gates for the Disabled

Every station has a ticket gate for the disabled, generally located next to the Information Counter. The gate is equipped with a service button so that disabled passengers may call for assistance from station staff.

Ticket Gates for the Disabled

4. Tactile Guide Paths for the Visually Impaired

Linked to tactile guide paths on the sidewalk, tactile guide paths lead into the main hall of the station and through the ticket gate for the visually impaired into the paid area. However, in line with Taipei City Government’s policy, tactile guide paths for the visually impaired were not installed anymore in the stations which commenced service after 2008. Only dangerous areas (such as, beginning and end of stairs) and important facilities (such as, in front of elevator button) had warning tactile tiles installed.

Guided Tactile Paths for the Visually Impaired

5. Directions for the Disabled

Signs in the main passageways direct disabled passengers to elevators that provide access to the station and the platforms.

Directions for the Disabled

6. Elevators

For the safety of the visually impaired, disabled, elderly or temporarily encumbered (people with heavy baggage, strollers etc.), elevators are provided in all stations in both non-paid and paid areas. The elevators are equipped with braille buttons, voice announcer, handrails, and intercom system. In case of an emergency, people with disabilities may contact the Information Counter through the intercom.


point system

7. Antislip Strips

As of June 2009, antislip strips were installed on the edge of all stairs at metro stations and underground metro malls. The antislip strips are in contrasting colors so that they not only have an antislip function, but also enable visually impaired and elderly passengers to gauge the height difference more effectively. The project was completed at the end of 2010.

Antislip Strips

8. Warning Tactile Tiles

Warning tactile tiles on the platforms provide visually impaired passengers with added warning to keep away from the platform edge.

Colored Warning Tiles

9. Passenger Information Display Systems

Updates hearing impaired and other passengers on Metro related news. In the event of an emergency, the display system will also provide constant updates.

Passenger Information Display Systems

10. Waiting Areas for Wheelchair Passengers

* High Capacity System

Located at the first door of the lead carriage so that the driver can help disabled passengers on and off the train.

Waiting Areas for Wheelchair Passengers-High Capacity System

* Medium Capacity System

Each platform has eight doors. The doors at the far ends of each platform are designated for wheelchair access.

Waiting Areas for Wheelchair Passengers-Medium Capacity System

11. Toilet Facilities for Disabled and Elderly Passengers

All public restrooms are accessable by the disabled and mobility-impaired passengers. Additionally, the urinal and the toilets are
partitioned by enclosed stalls to enhance privacy.

Toilet Facilities for Disabled and Elderly Passengers
Toilet Facilities for Disabled and Elderly Passengers

12. Payphones

In addition to conventional telephones, the concourse or platforms are equipped with at least one payphone for use by the disabled or wheelchair passengers.


13. 1999 Sign Language Service for the Hearing Impaired

1999 sign language service for the hearing impaired is available at Taipei Main Station, Yuanshan Station and Songshan Airport Station. The Skype video equipment connects directly with a 1999 sign translator. Hearing impaired passengers may ask for assistance with this service.

1999 Sign Language Service for the Hearing Impaired

14. Train destination announcements

(1) Pre-recorded destination announcements (Mandarin only) are played on the platforms of high capacity system stations when trains are approaching, to help visually impaired passengers board the right train. For example: "Platform one for Beitou", "Platform two for Far Eastern Hospital", "Platform one for Huilong."
(2)Broadcasting times
Underground stations: 06:00-24:00
Ground level and elevated stations: 07:00 to 22:00

15. Priority seat for visually-impaired passengers

Priority seats for visually-impaired passengers have been placed at the first door of the lead carriage of the station platform at 25 designated stations with higher visually-impaired ridership. The seat helps station staff and train drivers to identify visually-impaired passengers requiring special assistance and allows visually-impaired passengers to rest while waiting for station staff to guide them to the exit.
Elderly or other passengers with restricted-mobility may also use the seat if necessary. The priority seats for visually-impaired passengers are installed at the following stations:

Priority seat for visually-impaired passengers

(1) Tamsui-Xindian Line: Guting Station, C.K.S. Memorial Hall Station, Taipei Main Station, Zhongshan Station, Shuanglian Station, Minquan W. Rd. Station, and Zhishan Station.

(2) Bannan Line: Banqiao Station, Xinpu Station, Longshan Temple Station, Ximen Station, Zhongxiao Xinsheng Station, Zhongxiao Fuxing Station, Zhongxiao Dunhua Station, S.Y.S Memorial Hall Station, and Taipei City Hall Station.

(3) Zhonghe-Xinlu Line: Yongan Market Station, Dingxi Station, Zhongxiao Xinsheng Station, Zhongshan Elementary School Station, Minquan W. Rd. Station, Fu Jen University Station, Danfeng Station, and Huilong Station.

(4) Wenhu Line: Zhongxiao Fuxing Station.

16. Audio Instruction System

An audio instruction system for the visually impaired was installed at Exit 1 of Shuanglian Station in June 2010. The system is a wireless intercom that includes wireless receiver, image transmission, a public-address system and service button. When a person carrying a transmitter walks within 5 meters of the device, a pre-recorded message will be broadcast, announcing: "Here is Exit 1 of Shuanglian Station. For assistance, please press the service button."

Audio Instruction System

  • Hit: 7180
  • Updated: 2014-8-20 10:11
  • Reviewed: 2014-8-20 10:11

  • Source: Taipei Rapid Transit Corporation