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Regulations

Regulations for Use of the Taipei Metro System

Amendments published on Mar. 12, 2009

§ General §

1. To provide passengers with a safe, reliable, convenient and comfortable service, Taipei Rapid Transit Corporation (hereinafter referred to as TRTC) has, in accordance with the Rules Governing Transport of Passengers on Mass Rapid Transit Systems in Taipei City, formulated these stipulations and promulgated them in all Taipei Metro stations. Any alterations or changes made will be made public as well.
2. Vehicles or personnel, unless authorized by TRTC, are not allowed to enter TRTC’s routes, bridges, tunnels or areas not for public access. Except via overpasses or underground passages, passengers cannot cross any MRT route.
3. Unless otherwise authorized by TRTC, passengers must use the tickets issued or authorized by TRTC to pass through ticket-reading gates.
4. Passengers shall follow the regulations or instructions to use equipment and facilities within Taipei Metro premises and must not forcibly possess, destroy, interfere or remove them.
5. TRTC may refuse to transport passengers in any of the following situations, and TRTC personnel may demand offenders leave Taipei Metro premises.
(1) Violate laws, public order, good social practices, or regulations under the Stipulations;
(2) Act in a manner that obviously appears to be harmful to others or himself or to harass others;
(3) Wear smelly clothes or carry filthy objects that affect public hygiene;
(4) Seniors, children or seriously ill passengers who need escorts but are alone;
(5) Carry objects incurring inconvenience to others;
(6) Other behavior prohibited by TRTC.
6. Within Taipei Metro premises, passengers are not allowed to exhibit the following behavior. TRTC may refuse to transport the offenders.
(1) Wear in-line skates, roller skates or ride on skateboards, foldable push scooters, or other similar items in stations or trains;
(2) Push or impede others in stations or trains, or affect his or others’ safety;
(3) Bring or ride vehicles, electric wheelchairs, electric scooters, or other similar motorized tools. But passengers with disability ID or others who get permission from TRTC may use regular wheelchairs or electric wheelchairs to move at a speed below 5 kilometers per hour in stations;
(4) Bring or ride bicycles in stations or trains. Folded and properly packaged bicycles (including traditional bicycles and power-assisted bicycles which power is off) or those that conform to regulations promulgated by TRTC are allowed to be brought into stations;
(5) Non MRT personnel carry or use carts or other similar tools;
(6) Sit or lie inside the carriage, on the station floor, or on equipment or facilities;
(7) Other behavior that may pose obstacles to system operation or appear to cause danger.
7. Only when passengers file an application and get permission from TRTC can they engage in the following activities:
(1) Make speeches to the public, play audio, play musical instruments, or other behavior that may disturb other passengers;
(2) Paste, paint, or carve any characters, drawings, or the like on facilities or buildings;
(3) Take photos or shoot pictures in stations or trains in a manner that appears to interfere with other passengers or system safety;
(4) Loiter in stations or trains outside service times;
(5) Preach to other passengers, conduct market surveys or other similar behavior in stations or trains;
(6) Distribute newspapers, leaflets, advertisement items or propaganda materials;
(7) Use the power socket inside stations or trains.
8. Within Taipei Metro premises, passengers should hold the handrail and stand firm when taking the escalator. Elderly and disabled passengers are advised to take the elevator instead. The following behavior is prohibited:
(1) Walk or run on escalators in the opposite direction to which they are traveling;
(2) Play, jump, stride over either side of escalators or other behavior that may cause danger;
(3) Carry bicycles that cannot be folded.

§ Regulations on Ticket Usage §

9. Except for group tickets, a ticket is valid for one person only. Valid periods are as follows:
(1) A single-journey ticket is valid on the date of issue only;
(2) A substitute ticket is valid through to the expiration date printed on the ticket. If there is no expiration date printed on the ticket, the ticket is valid for one month from the date of issue;
(3) Other types of tickets are valid through to the expiration date printed on the ticket or bulletined on the notice board.
10. Unless due to a cause attributable to TRTC, the regulations limit the duration of stays of ticket-holding passengers between entering and leaving a paid area to:
(1) No longer than two hours for entering and leaving different stations;
(2) No longer than 15 minutes for entering and leaving the same station.
Those who violate the abovementioned regulations, in addition to paying the original fare, are subject to an extra charge equivalent to the minimum single-journey fare promulgated; this charge should be paid at the Information Counter or will be automatically deducted when exiting the station.
11. Passengers should refer to the fare schedule published by TRTC in stations for fares payable. Passengers must pay fares in full. Passengers who enter and exit from the same station should pay the minimum single-journey fare promulgated. In certain situations, for instance, passengers would need to use the restroom in the paid area, or passengers who must exit the station immediately after entering (and without traveling on trains), passengers may contact station staff for assistance.
Children less than 115cm tall can take the Taipei Metro without a ticket.
Children over 115cm tall but less than 6 years of age who are able to present identification can take the Taipei Metro without a ticket.
Children who meet abovementioned qualifications should be accompanied by passengers with tickets. A ticket-bearing passenger can accompany two children at most, or TRTC may refuse transport services. Each child exceeding the number of children that a ticket-bearing passenger can accompany should buy a full fare ticket.
12. A passenger who is caught on board without a ticket, with an invalid ticket or improper ID (in the case of discount ticket holders) must make up the fare and pay a penalty amounting to 50 times the fare.
If a passenger cannot prove where his starting station is, the fare will be calculated based on the presumption that he started from the farthest station.
13. A passenger using a counterfeit ticket will be fined pursuant to the preceding regulation and referred to the police.
14. A passenger who loses his ticket during his journey without settling the fare voluntarily at the Information Counter will be fined pursuant to Stipulation 12. If he settles the fare voluntarily, no penalty will be imposed.
15. Unless due to a cause attributable to TRTC, a passenger who over-rides must pay the fare difference at the Information Counter in the station.
16. Unless due to a cause not attributable to passengers, those who have not complied with Stipulation 3 in passing ticket-reading gates must settle their fares due.
A passenger who cannot prove where his starting station is will be presumed to have started from the farthest station.
17. When passengers are evacuated from stations as a result of emergency situations, irregularity, or train operation suspension, passengers holding single-journey tickets may ask for a fare refund within seven days of the incident. For those holding other types of tickets, ticket-reading gates will automatically adjust data in the tickets the next time the passenger uses the ticket on the Taipei Metro. Also, tickets can be brought to the Information Counter in stations for free revision of ticket data.
18. If passengers cannot make up fare deficiency or pay the penalty imposed at the time, they must present proof of identity, fill out a fare settlement form, and make the payment within 10 days at the location specified by TRTC. According to law, TRTC may demand payments from those who fail to meet the deadline.
19. If tickets are damaged by station equipment, ticket holders may ask for a refund, the amount of which will be the balance value minus the amount of the discount attached to the ticket. No refund will be made, however, on single-journey tickets damaged at the exit gate. They will be retained by TRTC.
Aforementioned ticket refunds should be claimed as soon as tickets are damaged by automatic fare collection equipment.
20. Unless due to a cause attributable to TRTC or notice bulletined by TRTC, tickets held by passengers are not refundable after they are used.
Unused single-journey tickets are refundable on the date of issue only. Other types of tickets are refundable before the expiration date.
When passengers apply for ticket refunds, TRTC may deduct concessions or discounts contained in the tickets and charge a handling fee when refunds are made. No refund can be made if the ticket balance is not enough to pay the handling fee after concessions or discounts are deducted.
The aforementioned handling fee is calculated based on the minimum single-journey fare promulgated in stations.
21. Passengers shall apply for ticket refunds at the Information Counter in stations. Refund payment is made after verification on the spot, via post, or at a designated station.
22. Passengers using EasyCards should consult rules governing EasyCard issue and use drawn up by the EasyCard Corporation.

§ Carry-on Objects §

23. Luggage and objects carried by passengers should conform to the following regulations. Otherwise, TRTC may refuse to transport them.
(1) Carry-on objects carried by passengers must not obstruct other passengers, and must be taken care of by owners themselves;
(2) The size of each carry-on object should not exceed 150cm in length, and the sum of length, width and height cannot exceed 220cm. This regulation, however, is not applicable to wheelchairs, electric wheelchairs, strollers, bicycles, and other carry-on objects approved by TRTC;
(3) The number of balloons that can be brought onto the train by a passenger cannot exceed 5. The longest side of any of the balloons should not exceed 50cm.
24. Passengers who bring animals into stations or trains should keep them in pet boxes, small cages, or small containers. The container should be assembled properly to make sure that no excrement or liquid can escape. The head, tail, and limbs of animals cannot be exposed outside the confines of the container. Each ticket-bearing passenger can only bring one container which should not exceed 55cm in length, 45cm in width, and 40cm in height. This regulation, however, is not applicable to police dogs used by police, certificated guide dogs accompanying visually impaired passengers, or guide dog puppies receiving training from certified professionals. The abovementioned stipulations regarding the carriage of animals which may be carried into Taipei Metro are promulgated at every station. On account of special situations, TRTC may bulletin notices in stations to prohibit passengers from bringing animals into stations or trains during certain periods and within certain areas.
25. The following dangerous or inflammable objects are not allowed into Taipei Metro premises unless permission is granted.
(1) Inflammable liquid with an ignition point below 60 degrees centigrade, such as mineral oil, petroleum, benzene, toluene (rosin), methyl alcohol, ethanol (alcohol), acetone, ether, paint (oil-base plastic paint and soluble concrete paint), carbon disulfide and other inflammable liquid;
(2) Explosive materials, such as explosives, carbide, high-pressured gas (hydrogen, oxygen, propane, liquefied petroleum gas, acetylene), nitrocellulose, dinitrobenzene, dinitrotoluene, trinitrotoluene, dinitrophenol, trinitrophenol (picric acid), nitroglycol, nitroglycerine, nitric anhydride, organic peroxide compounds, dry ice (solid carbon dioxide) and other explosive substances;
(3) Inflammables, such as matches, explosives, metal sodium, potassium amalgam, magnesium powder, aluminum powder, yellow phosphorus, phosphorus sulfides, calcium phosphide, firework, firecrackers, isopropyl alcohol and other inflammable solids (matches and lighters for personal use are excluded);
(4) Substances that may cause harm to people, such as sulfuric acid, hydrochloric acid, nitric acid, lead-acid batteries, chlorate (potassium, sodium and barium), perchlorate (ammonium, potassium and sodium), phosphorus chloride, sodium peroxide, barium peroxide, ammonium nitrate, bleach, insecticides, radioactive materials, cyanide and other substances harmful to human bodies.
26. When a passenger’s carry-on luggage is suspected of containing hazardous or combustible materials, TRTC may demand a clarification from the passenger and perform an inspection. Those refusing inspections shall be deemed to be carrying hazardous objects and a penalty will be imposed. TRTC may also refuse to transport them and refer them to the police.

§ Lost Objects §

27. Lost objects picked up in stations or trains shall be sent to the Information Counters or the Lost-and-Found Service Center. TRTC will issue a receipt stub to the passengers who turn in the objects.
Lost objects picked up outside the stations or trains which belongs to unknown persons shall be handed over by the person who picked up lost objects to the police department for settlement according to law.
28. Passengers who have lost personal belongings may fill out an application form at the Information Counter in stations or the Lost-and-Found Service Center, or may call the Center to request TRTC’s assistance to search for their lost objects.
29. To claim lost objects, passengers must prove that they are the owners of the lost objects. If the claimant is not the owner himself, he shall present identity certifications of both himself and the owner before the lost objects can be returned. However, if the lost objects are valuables or registered securities, they can only be claimed by their owners.
30. TRTC handles lost objects according to regulations and is not liable for any damage or compensation.

§ Penal Provisions §

31. Those violating Article 50 and Article 50-1 of the Mass Rapid Transit Act shall be penalized according to the law. Those whose behavior involves criminal responsibility shall be referred to the police.
32. TRTC may refuse to transport those who violate the abovementioned regulations. If passengers violate the penal provisions of the Mass Rapid Transit Act or Taipei Rapid Transit System Directions for Passenger Transportation Services, they shall be subject to a penalty according to law and TRTC or police may demand that they leave Taipei Metro premises. No refund will be made on fares for uncovered journeys.

§ Others §

33. Passengers who fall ill en route may request TRTC personnel in stations or trains to seek medical care on their behalf.
Disabled passengers may request TRTC personnel for assistance or use assistive devices to pass through barrier-free access.
34. Should passengers have any questions or suggestions, please contact our Customer Service at 886-2-218-12345 or email to email@mail.trtc.com.tw.
Should passengers have questions regarding EasyCard, please contact EasyCard Corporation's service line at 886-2-412-8880 or email to service@easycard.com.tw.
35. In accordance with Article 50 of the Mass Rapid Transit Act, the offender or driver will be subject to a fine over NT$1,500 and below NT$7,500 in any of the following situations.
(1) Climb onto, jump off, or scramble onto a moving train;
(2) Obstruct train doors or platform doors from closing, or open them without permission;
(3) Non MRT personnel or vehicles that violate Paragraph 2 of Article 44 by trespassing on MRT tracks, bridges, tunnels or Taipei Metro areas not open for public access;
(4) Use improper methods to enter/exit stations or get on/off trains;
(5) Refuse ticket checks by TRTC personnel or hinder them in the performance of their duty;
(6) Remain in the carriage when the train is not in service and disregard requests to leave;
(7) Raise funds, distribute or post advertisements, peddle goods, or conduct other commercial activities within Taipei Metro premises without permission;
(8) Bring animals onto Taipei Metro premises or trains without permission;
(9) Smoke, drink, eat, chew gum or betel nuts within the paid area of Taipei Metro premises; spit phlegm or betel nut juice; litter cigarette butts, gum, food waste or other rubbish;
(10) Hinder other passengers from passing through or using station entrances/exits, ticket-reading gates, ticket vending machines, escalators or other passages, and disregard requests to leave;
(11) Loiter in station concourses or platform areas but not for taking trains, thereby hindering other passengers from passing and disregarding requests to leave;
(12) Lie down on train or platform seats and disregard requests to behave properly;
(13) Operate stalls, put up canopies, or organize banquets within Taipei Metro premises without permission.
The person who commits the preceding violations shall be forced to leave Taipei Metro premises by TRTC personnel and police. No refund will be made on fares for uncovered journeys.
36. In accordance with Article 50-1 of the Mass Rapid Transit Act, the offender will be subject to a fine over NT$10,000 and below NT$50,000 in any of the following situations.
(1) Bring hazardous or combustible objects onto Taipei Metro routes, depots, stations or trains without permission;
(2) Tamper with station or train facilities, or hinder normal operation of trains, and power or security systems;
(3) Violate Paragraph 3 of Article 44, crossing Taipei Metro routes without using overpasses or underground passages;
(4) Fail to follow traffic signals when passing through intersections where Taipei Metro systems have right of way.
The person who commits the preceding violations listed under Paragraph 2 of Article 50 and whose behavior involves criminal offenses will be subject to police investigation.
37. These Stipulations come into effect from the day they are promulgated.

  • Hit: 8672
  • Updated: 2010-12-17 09:59
  • Reviewed: 2010-12-17 09:58

  • Source: Taipei Rapid Transit Corporation