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FAQs
FAQs
- 1How to obtain a receipt for buying an EasyCard, for adding value to an EasyCard or for a journey paid for with EasyCard? How to check your record of journeys on the MRT paid for with EasyCard?2013-01-21
- 2Where is the location of the Taipei Metro Souvenir Shop? How do you make a purchase at the Taipei Metro website?2012-12-17
- 3Does Taipei Metro remain operational during a Typhoon Warning Period?2012-11-15
- 4What are East Metro Mall Service Centers' service items and service time ?2012-10-31
- 5How long do the doors remain open after the train arrives at the station?2012-10-30
- 6What is the plan to set up new platform screen doors? Is there any other way to reduce probability of an accident when a passenger intrudes onto the track?2012-10-18
- 7What is the policy and fare for taking bicycles on Taipei metro?2012-09-25
- 8How to apply for and use a co-branded EasyCard?2012-07-11
- 9Where can I buy a One-Day Pass? What is the price, validity and use of the pass? How do I make a bulk purchase of the One-Day Pass? 2012-06-29
- 10What is the principle to determine whether broadcasts are live or pre-recorded for High-Capacity System ?2012-06-05
- 11What is the scope of EasyCard use? Where to buy EasyCard? How to get refund? What other regulations are there when using EasyCard?2012-04-19
- 12Application and use of digital student identity EasyCard?2012-04-18
- 13What are types of Taipei Pass? Where to buy Taipei Pass?2012-04-18
- 14How do I use a Single-Journey Ticket (token)? What other issues are there when using it? Can I obtain an official receipt for the purchase?2012-04-18
- 15What are the fares for taking the bus, metro and Maokong Gondola when using different kinds of EasyCard?2011-11-18
- 16What is the meaning of a two-way transfer? What are the fares for all kinds of tickets in the two-way transfer?2011-11-18
- 17How do I apply for Charity, Escort, Senior, Alternative EasyCard issued by Taipei City or New Taipei City? What are the metro and bus fares for Taipei City and New Taipei City?2011-11-17
- 18Why do the doors of elevators work and close very slowly in the metro systems?2011-11-10
- 19Where can I use EasyCard for parking?2011-10-27
- 20How does the High-Capacity System of Taipei Metro respond to an earthquake?2011-10-12
- 21Where is location of Taipei Metro Mall and what are the business hours ?2011-10-11
- 22Does Taipei Metro install priority seats in each carriage? How do you conduct a campaign that effectively promotes behavioral rules on reminding passengers to yield their seat to those in need?2011-10-07
- 23Can passengers bring or ride vehicles, electric wheelchairs, electric scooters, or other similar motorized tools in stations or trains?2011-10-06
- 24Under what conditions will the security guards blow their whistle on the platform?2011-09-23
- 25What are the service hours for Taipei Metro? Can you extend the service hours?2011-09-21
- 26What is the moment for train doors opening and closing for High-Capacity System? Who controls them? What happen if something is caught in the doors?2011-09-21
- 27Why does the train sometimes fail to stop in the correct position for waiting lines, and what is the procedure of High Capacity System for train overrun?2011-09-20
- 28Why is service suspended in case of thunderstorms? And if service is suspended, when will service return to normal? How about the evacuations of passengers when the gondola operation is temporarily suspended due to thunderstorms?2011-09-16
- 29Are there parking lots available close to Taipei Zoo Station? What is the charge for parking?2011-09-16
- 30What are the regulations on children accompanied by ticket-bearing passengers to take the Taipei Metro without a ticket?2011-05-05
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